Return Policy
🔄 30-Day Hassle-Free Returns & Exchanges
We want you to love your festive apparel! If you are not completely satisfied with your purchase or need a different size, we gladly accept returns and exchanges within 30 days of delivery.
1. Return & Exchange Eligibility
To qualify for a refund or size exchange, items must meet the following criteria:
• Received within the last 30 calendar days.
• Unworn, unwashed, and free from perfume, pet hair, or alterations.
• In original festive packaging with all original tags attached.
2. Size Exchanges & Return Postage
Ordered the wrong size or need an exchange? We're happy to help you get the ideal fit for your celebration!
• Non-Quality Returns & Exchanges (Fit / Sizing / Change of Mind): Customers are responsible for the return shipping cost back to our fulfillment center.
• Defective, Damaged or Incorrect Items: After our support team confirms the issue, we cover the return or replacement shipping cost and arrange a replacement or refund.
3. How to Initiate a Return or Exchange
1. Send an email to service@Vellabay.com with your Order Number and details of the item(s) you wish to return or exchange.
2. Our support team will respond within 24 hours with return authorization instructions and the nearest warehouse return address.
3. Once your return is received and inspected (typically within 2–3 business days), your exchange replacement will be dispatched or a full refund will be processed to your original payment method within 3–5 business days.
4. Damaged or Defective Items Guarantee
If your item arrives defective, damaged during transit, or incorrect, please email photos of the item along with your order number to service@Vellabay.com within 7 days of delivery. After we confirm the issue, we cover the return or replacement shipping cost and arrange a replacement or refund.
Contact Information
Store Name: Vellabay
Website: vellabay.com
Customer Service Email: service@Vellabay.com