Shipping Policy
🎄 Holiday Shipping & Delivery Overview
At Vellabay, we are dedicated to delivering festive holiday cheer right to your doorstep. All orders are packed with care, tracked end-to-end, and dispatched promptly ahead of upcoming celebrations.
1. Order Processing Time
• Standard Dispatch: All orders are carefully inspected, packaged, and dispatched within 1–2 business days (Monday–Friday).
• Order Tracking: You will automatically receive a tracking link via email as soon as your package leaves our fulfillment center.
2. Shipping Rates & Delivery Estimates
For currently supported destinations outside Germany, standard shipping is free when the discounted merchandise subtotal reaches US$79.00. Taxes and shipping charges do not count toward the threshold. Germany rates remain unchanged and are shown at checkout.
| Destination | Method | Orders US$79+ | Orders Under US$79 |
|---|---|---|---|
| US, Canada, UK, Australia, France, Spain, Italy | Standard tracked | FREE | US$9.99 |
| US, Canada, UK, Australia, France, Spain, Italy | Fast shipping | US$14.99 | US$14.99 |
Germany is excluded from the US$79 update. The checkout displays the applicable shipping method and rate for the delivery address.
3. Tracking Your Order
Once dispatched, you can monitor your package journey anytime using our Order Tracking Page. If you experience any delays or have questions regarding your shipment, our support team is ready to assist.
4. Customer Service Contact
For any shipping inquiries or address corrections before fulfillment, please email us directly at service@Vellabay.com or visit our Contact Us page.
Contact Information
Store Name: Vellabay
Website: vellabay.com
Customer Service Email: service@Vellabay.com